At Ngā Hua Pharmacy, your satisfaction and well-being are our top priorities. One of the things that sets Ngā Hua Pharmacy apart is our steadfast commitment to looking after you and your needs throughout your entire journey with us. Many of you already know our world-class service in offering excellent customer support, and we strive to maintain that standard with every interaction.

If you have any concerns or issues with your product(s), please let us know. We do not grow or produce these medications ourselves, but we work closely with licensed suppliers to ensure the highest quality. If you believe a product(s) is faulty, please stop using it immediately and contact us through the form below. Be prepared to provide the product name, batch or serial number, and any supporting evidence such as photos and date of dispensing. This information is essential for us to report to the supplier and seek a resolution on your behalf.

For courier-related inquiries, such as delayed or missing parcels, please use the dedicated form to help us investigate and resolve the issue promptly. Our goal is to ensure you receive your medications in a timely and reliable manner.

We are here to support you every step of the way. Please fill out the appropriate form below, and our team will get back to you as soon as possible.

Your details are safe and protected with us.

Only submit this form if the delivery has fallen outside of the target timeframe