No, while our expertise lies in Medical Cannabis, Ngā Hua Pharmacy is a full-service community pharmacy offering all the typical services you'd expect, including dispensing regular medications. We are proud to be the first community pharmacy in New Zealand to specialise in Medical Cannabis, bringing our deep knowledge and commitment to plant-based treatments to the forefront of patient care.

Our pharmacy is located at 951 Wairere Drive, Hamilton, New Zealand. We are inside the Te Kōhao Health building. You can find directions and contact information on our Visit us page.

Absolutely! Our pharmacists are available for consultations in person, by phone, or online. We’re here to provide expert advice on your health and wellness needs. You can contact us to speak to a pharmacist here.

Starting your health journey with Ngā Hua Pharmacy is simple. To get started, we'll need your prescription sent to us. Here's how:

1. Ask your doctor to send your prescription directly to Ngā Hua Pharmacy. Most doctors can do this through the e-prescription service.
2. If you have a physical prescription, you can upload it directly here or email it to us at dispensary@ngahuapharmacy.co.nz

Once we receive your prescription, we’ll contact you to confirm the details and set up your first order. You can create your account and order directly here.

We’re here to support you every step of the way. If you have any questions, don’t hesitate to reach out to our team for assistance.

Yes, Medical Cannabis is legal in New Zealand under specific conditions. It can only be prescribed by New Zealand registered doctors for patients under their care. Your doctor will assess whether Medical Cannabis is suitable for you before prescribing any products. This ensures that the treatment is appropriate for your individual needs.

No, Ngā Hua Pharmacy is a Medical Cannabis specialist pharmacy, but we do not prescribe Medical Cannabis. We believe in maintaining a clear distinction between prescribing and dispensing to ensure that patient-centric care remains our top priority. By focusing solely on dispensing, we remain product-agnostic and eliminate any potential conflicts of interest, allowing us to provide the best possible care tailored to your needs. If you're looking for a doctor who can prescribe Medical Cannabis, please check out our list of Affiliated Doctors here.

Kapai! The hardest part is now behind you, and our mission is to make the rest of your journey as simple and seamless as possible. If your doctor has sent your prescription directly to us, we’ll reach out to you shortly to help you set up your account and get your first order sorted. If you have your prescription on hand, you can click here to upload it, and we’ll be in touch to assist you with creating your account and processing your order.

Nau mai, haere mai – Welcome to the Ngā Hua Pharmacy community! With your account, you now have access to our bespoke Patient-Only Portal. Here, you can easily place orders for repeats, track your order status and history, read reviews from other patients on products, explore our Patient-Only Resources page, and much more. We’re excited to support you on your wellness journey!

Please note that each account creation request is individually reviewed and authorised by our team to ensure all details are correct and secure. This process may take some time, but rest assured, we’re committed to getting you set up as quickly as possible.

Every order, whether it’s a new prescription or a repeat, is carefully reviewed and authorised by the team at Ngā Hua Pharmacy. We ensure that all orders comply with your prescribing doctor’s instructions and adhere to New Zealand’s rules and regulations, providing you with a safe and reliable service.

We understand that cost can be a concern when accessing Medical Cannabis, especially since these products are not subsidised by the public health system and must be self-funded. At Ngā Hua Pharmacy, our mission is to put patients first, which is why we strive to offer competitive prices to make these treatments more accessible. We also collaborate with various organisations to offer compassionate supply programs, further reducing costs for those in need. Additionally, we provide flexible payment options, including Buy-Now-Pay-Later, to help ease the initial financial burden. While we’re legally unable to disclose prices publicly, you can join our Ngā Hua Pharmacy Patient-Only Portal to view more details around pricing and explore options that best suit your needs.

If you have questions about how to use your products, we recommend first checking our Patient-Only Resources page within our Patient-Only Portal. You may find the answers you need there. If your question isn’t covered, please don’t hesitate to contact us directly here, and we’ll get back to you as soon as possible to provide the support you need.

If you encounter any issues with the product or device you’ve received, please reach out to us through the Support page here. Fill out the appropriate form, and our team will work to resolve the problem as quickly as possible. We’re committed to ensuring that you have a smooth and positive experience with your product(s).

We use NZ Post to deliver your medicines safely and directly to your door.

We deliver nationwide! From Cape Reinga all the way down to Invercargill, including every city and town in between. We even deliver to the Chatham Islands and Stewart Island!

We offer a variety of shipping options to suit your needs, including overnight courier (default method), rural courier (2-3 days), Rongoā Express (same-day delivery for Auckland and Wellington), and Saturday delivery (metro areas only).

Tracking is standard for all shipping options and provided automatically and tracking status can be viewed on the Patient-Only Portal.

Overnight courier: $8
Rural courier: $12
Rongoā Express (Same-day courier to Auckland): $36
Rongoā Express (Same-day courier to Wellington): $40
Saturday delivery: $16.50

We understand how crucial it is to receive your medications promptly. If your parcel hasn’t arrived within the expected timeframe, please visit our Support page here and fill out the Courier-Related Support contact form. Our team is committed to ensuring you receive your medications on time, and we’ll work diligently with NZ Post to resolve the issue as quickly as possible.